Dashboard
Routed Cases
Golden Data

Dashboard

Overview of case routing performance

Avg Routing Time

74.05s

Average time per case

Total Cases Routed

490

Total cases routed

Account Match Accuracy

97.34%

Cases matched to accounts

Team Accuracy

96.85%

Correct team classification

Type Accuracy

93.68%

Correct type classification

Subtype Accuracy

91.58%

Correct subtype classification

Distribution by Team

UPS Operations 179

Unknown 135

Freight Operations 134

Vendor Routing 17

Pickup ETA 13

Revenue Operations 5

International 2

RFQ Services 1

Distribution by Type

Volume Trend (7 days)